reliable

Support

Launching your website is only the beginning. We're here when you need us and we're dedicated to your success and growth far beyond launch.

Stress free site management

One of the best perks about The Real Website Package is that you'll gain access to our support services for the lifetime of your site.

Regularly updating your website and keeping it fresh is a way to show your customers that you care about them. You'll have the ability to make basic edits to your website via the Webflow Editor, but there's always going to be that something that comes up. That's what we're here for.

No more hours of research, and pulling your hair out trying to update your website. You can focus on what you do best - running your business, and leave the website stuff to us.

person desigining website
computer and tablet displaying website

what counts as support?

Anything and everything involving your Webflow website.

Questions

Forgot how to do something? Looking to get some advice on something website related? We're here with all the answers and ideas.

troubleshooting

Can't get an image uploaded? Trying to add something but it's not working? Keep calm & message us, we'll get it figured out.

customizations

Running a Small Business Saturday promotion and looking to add a landing page that you can link your marketing materials to? We're on it.

THE PROCESS

HOW IT WORKS

1

You Request a Task

Email us at support@madesmalldesignco.com explaining whatever you need help with.

2

We complete the Task

We'll respond with either an answer to your question or with confirmation that we can help you with whatever you need.

3

You review & accept

If it's something for us to do, we'll get it done and you're good to go. 🙂

website

support options

pay-as-you-go
Reliable & responsive support only when you need it.
$125
/Hour
  • 30 min. minimum
  • 48 hour email response time
  • Support requests can include customizations, troubleshooting, adding/deleting content, updating colors, links, images, form fields, etc.
  • Note: You can always email us, We will not charge you to ask a question. Hourly rate only applies to any labor spent on completing a support request.
made small membership
Save time and money & have peace of mind that your site is in good hands.
$150
/month
includes:
1 hour of support requests per month (can include customizations, troubleshooting, adding/deleting content, updating colors, links, images, form fields, etc.)
Discounted hourly rate of $110/hour for anything over 1 hour
24-hour email response time
Priority turnaround on requests
Hosting, Google Analytics 4 and Google Search Console monitoring
Troubleshoot technical issues & monitor Webflow backups
Free quarterly SEO audit & optimization strategy
Cancel anytime
made small membership
Save time and money & have peace of mind that your site is in good hands.
$1650
/year
includes:
1 hour of support requests per month (can include customizations, troubleshooting, adding/deleting content, updating colors, links, images, form fields, etc.)
Discounted hourly rate of $110/hour for anything over 1 hour
24-hour email response time
Priority turnaround on requests
Hosting, Google Analytics 4 and Google Search Console monitoring
Troubleshoot technical issues & monitor Webflow backups
Free quarterly SEO audit & optimization strategy
Cancel anytime