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If you have any additional questions that are not covered here, please contact us and we'd be happy to help.

Why don't you ask for copy in the beginning?

Because we do things a little different. A lot of designers request copy first thing, but to us it doesn't make sense to gather content (all of the words and images) for all of the pages of your website in the beginning if we don't know exactly what your website's going to look like yet. Besides, this process would include a collection of docs and folders to organize all your words and attach all your images. You can see how this can quickly become a mess. You don't have to worry about staring at a blinking cursor in a word doc. You'll get to use the dummy-proof Webflow Editor, where you can write and edit content right on the live website, and publish your changes with a click. This is so much quicker and easier than uploading docs and images to folders to have us edit the content for you.

Do you help with copywriting?

No. We leave that to you, as you're the expert in your business. We do include placeholder copy that will be a guide for you in figuring out what to write for your website. Our best advice is to just be authentic and write your content as you would speak to a customer on the phone or in person. It doesn't need to be anything fancy.

Is the Webflow Editor easy to use?

Yes, ridiculously easy. The cool thing about the Webflow Editor is that it doesn't feel like you're in a confusing backend dashboard. You can write and edit content right on the live website, and publish your changes with a click. We'll show you how to use it, make sure you're confident, and we'll be here if you need any help.

What if I currently have a website?

If you already have a website and a domain, that's perfectly fine. When we put together a launch plan we'll gather all of those details. You may need to grant us access to handle some of the backend connections, or we can walk you through over the phone, but we have lots of experience in migrating websites from one platform to another.

Why is website ownership so important?

Your website is your digital storefront. You should own it and have full access and say over what is done with it. While we have every intention of being friends for life and contributing to the success of your business and your website, we don't believe in gatekeeping your site and having you rely on us to make basic changes. If for any reason you don't work with us anymore, you're free to do with your website whatever you wish.

Are there any additional costs?

Yes. In addition to the cost of The Real Website Package ($2,500), all of our sites require a Webflow CMS site plan ($29/month) for hosting & a domain, unless you already own one. If you don't already own a domain, we can help you get one. The cost for a domain is usually around $10/month.

How long does the process take?

It depends. Quality, responsiveness, and transparency are three things that are really important to us. We work with a limited number of clients at one time, so that we can focus on those things. When we're working with you, we're focused on you and your success is our number one priority. We get our stuff done right the first time and done promptly. We also understand that when you're running a business, things come up. We've designed our process to be more like passing a baton rather than a rigid timeline we have to pull you through. This is highlighted during the editing phase of the project where you'll be responsible for adding words and images to your site. You can go at your own pace in making sure that everything looks and sounds perfect before we plan to launch. To sum it up, it all depends, but the average timeline is about 2-3 weeks.

What if I don't like my website?

Our #1 priority is your happiness. We exist to make small business owners’ lives easier when it comes to websites. We stand by both the quality of our websites, and our process 100%. We promise to build you a quality small business website, that you love, and provide an experience that is painless. If we don't live up to any of these promises, we insist that you tell us and we'll refund you 100% prior to the launch of your website. No contracts. No hidden fees. No hard feelings.

How do I know if I need a new website?

The reality is that you may not need a new website. You might be able to make a few updates to your existing website that can take your site from mediocre to top-notch. We offer a free local small business website audit service to help you get a better idea of where your site stands. You can sign up for your free website audit here.

Still have questions?

We look forward to answering them. Reach out to us and we'd be happy to help.

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